Systems Manager

As the Business Systems Manager, you'll play a lead role in ensuring the IT environment is fit for purpose and continually aligns with the growth of the business, keeping up to date with new innovative initiatives.

Take full ownership of IT including IT support to internal users including head office and shop floor as well as leading transformational projects such as ERP installation and upgrading security measures across the business.

Purpose of the Role & Accountabilities

The position will co-ordinate a robust, resilient, and reliable Technology Infrastructure. reporting to the Operations Director and working with stakeholders, team managers and Heads of Department.
What you may be doing:

• Providing an IT support service to internal customers on Line-of-business solutions.
• Building and maintaining the business' IT equipment fleet, including laptop provision and imaging.
• Understanding the business and bridging the gap between the business and the IT services including all aspects of IT and Telecoms.
• Contributing to the definition of IT policies and procedures, defining and implementing IT standards, and monitoring compliance.
• Ensuring the IT environment is available 24/7 365 days a year, for all software applications, websites, hardware infrastructure and telecoms, ensuring stability and security and working with partners to achieve rigorous SLAs.
• Ensuring the integrity of all data and system backup processes throughout the company.
• Ensuring that internal procedures are in place to maintain the security of the company and ensure that security is at the forefront of all decision making.
• Control and record costs against the IT and telecoms CAPEX and OPEX budgets. Regular reporting to Senior Management on all aspects of the Technology environment.

• The ability to multitask and manage relationships with internal and associate stakeholders, and external partners.
• Experience of implementing change control.
• Experience of identifying IT risks.
• Broad technical experience covering Windows infrastructure, firewalls, switches, physical/virtual servers, ERP Systems, VolP telephony with the ability to hold service providers accountable.
• Ability to communicate technical concepts and issues to upper management with ease and confidence, and to translate business goals into technical strategies.
• Understanding of Data Protection legislation, quality and regulatory frameworks   A relevant degree or equivalent experience.