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Join a dynamic and growing IT team where you'll play a key role in supporting a range of systems, assisting internal users, and managing server infrastructure. With a focus on clear, effective communication, you'll be at the forefront of resolving complex IT issues, handling incoming calls, and managing support requests via phone, email, and face-to-face interactions.
You’ll receive comprehensive training on internal systems and products, ensuring you’re fully equipped to succeed. Plus, this role offers exciting opportunities to grow and take on increased responsibility, working on diverse projects across the business.
Main Roles/Responsibilities:
The ideal candidate will have experience of working with some or all of the following:
You’ll receive comprehensive training on internal systems and products, ensuring you’re fully equipped to succeed. Plus, this role offers exciting opportunities to grow and take on increased responsibility, working on diverse projects across the business.
Main Roles/Responsibilities:
- Ensuring availability of systems and hardware at HQ and for home workers.
- Maintenance of on-premise data centre and Azure cloud.
- Support of business software Applications and telephony.
- 1st/2nd line support contact for internal and external clients.
- Identifying faults and solutions.
- Cyber security: remediation of Pen and PCI test results, firewall rules, anti-virus portal and SIEM portal remediation.
- New user set up (Applications / PC’s/ MDM).
- Working with external third parties (MSP’s) where applicable.
- Key Involvement in IT Infrastructure projects.
- Technical support/guidance for internal users.
The ideal candidate will have experience of working with some or all of the following:
- Microsoft Office; including Word, Excel, Outlook Email.
- Experience of setting up PC’s, VDI infrastructure maintenance, Windows operating system.
- Experience of IT networking / connectivity such as Active directory, TCP/IP, general understanding of typical network set ups and the components within them.
- Virtualisation (virtual servers and storage) creation, config and management (VMWare).
- Knowledge of standard back-up procedures, configuration/maintenance and replication tools.
- Knowledge of telephony solutions utilising IP connectivity such as VOIP / setting up users with a telephone handset.
- Knowledge of security standards for web (SSL), networking, firewalls, Anti-virus.
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