Head of Operations

15516

CommercialSouth-West£75,000Permanent

Posted 10 days agoApply Now

Head of Operations - Luxury Retail & Events
Salary: £75,000–£80,000
Location: St James’, London (Fully Office-Based) - some international travel required
Contract: Permanent, Full-Time

We are supporting a prestigious and fast-growing luxury retail events business in the search for an exceptional Head of Operations. This organisation partners with globally recognised high-end brands to deliver exclusive private sales, premium in-store events, and curated online retail experiences.
With a busy events calendar, a flagship central London venue, and continued international growth, the business is strengthening its leadership team and operational capability - making this a key appointment for their next phase of expansion.

The Role
This is a hands-on, fast-paced leadership role where you will oversee all operational activity across events, customer service, fulfilment, and facilities. You will be responsible for ensuring the smooth running of all sales events, delivering outstanding customer and brand experiences, and developing a high-performing operations team.
You’ll bring structure, strategic thinking, and strong people leadership, while staying close to the day-to-day detail that ensures operational excellence.

Key Responsibilities

Lead, coach, and develop a multi-disciplinary operations team.
Shape and deliver the operational strategy to support business growth.
Oversee event planning, logistics, workflow, and execution across all venues.
Maintain exceptional standards of customer experience and brand presentation.
Improve operational processes, systems, and compliance across the business.
Manage operational budgets, forecasting, and performance reporting.
Build a culture of accountability, collaboration, and continuous improvement.
Drive team development, training, and leadership succession planning.
Work cross-functionally with Facilities, HR, Marketing, and other stakeholders.

About You

Senior operational experience within retail, events, or a similarly fast-paced environment
A strong people leader with proven experience managing and motivating teams
Highly organised, proactive, and solutions-focused with excellent decision-making skills
Commercially minded with experience overseeing budgets and KPIs
Adaptable, calm under pressure, and comfortable managing multiple priorities
Collaborative and confident communicator with a modern leadership approach
Passionate about luxury service, customer experience, and operational excellence.

Why This Opportunity

Join a dynamic and ambitious business partnering with leading global brands
Play a pivotal role in shaping the future of the operations function
Work in a premium environment with a high-performing, collaborative team
Take full ownership of an end-to-end operations remit within a growing company.

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Consultant

Laura Jackson

Laura joined Jackson Hogg in May 2025, bringing with her over 9 years of recruitment experience. With a well-rounded background as a 360 recruiter, Laura has worked across a wide range of HR, Commercial, and Business Support roles in various industries ranging from Property, Tech, Professional Services and much more.

At Jackson Hogg, Laura is passionate about matching great people with great opportunities and is especially invested in mentoring up-and-coming recruiters, helping them grow in confidence and capability.

Outside of work, you’ll find Laura enjoying a good walk finding a good coffee spot, getting stuck into a great book or spending time with her mischievous Cockapoo, Reggie.

Sector Lead - HR & Commercial

07378 592570

laura.jackson@jacksonhogg.com

Head of Operations

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