Account Manager, Basildon
Salary: £30,000 - £35,000
I’m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You’ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business.
This is a hands?on role where you’ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery.
- Managing a major customer account and acting as the main point of contact
- Making sure parts are delivered on time, to cost, and to the right quality standard
- Producing clear programme updates for internal teams and customers
- Planning and managing despatch schedules
- Owning and tracking key QCD performance metrics
- Maintaining and improving customer demand signals
- Leading recovery activity if performance slips
- Creating visual dashboards to track progress against targets
- Working with cross?functional teams on improvement and growth projects
- Leading by example and promoting positive standards of behaviour
- Strong knowledge of production environments and customer relationship management
- Experience working in busy, performance focused operations
- A practical problem?solver who can make sound decisions under pressure
- Commercially aware with a strong customer focus
- A confident communicator with good negotiation skills
- Experience using project management tools and ways of working
- Comfortable working independently, but equally strong in a team environment
- Experience with:
- MRP
- Lead time analysis
- Capacity planning
- Structured problem?solving
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Consultant
Alison Thew
Alison heads up the HR and Business Support teams for the North East region. She is a Psychology graduate with 20 years recruitment experience gained abroad, in the Midlands and London before returning to her roots in Newcastle. Alison specialises in HR and Business Support roles, bringing a deep understanding of the market and a passion for connecting great talent with the right opportunities. Outside of work, Alison loves travel and mountaineering, having climbed peaks all around the world. She’s also a massive F1 fan!
Head of HR and Business Support
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