Service and Aftersales Coordinator

14816

Business Support£26000 - £30000Permanent

Posted 86 days agoApply Now

Service and Aftercare Coordinator, Billingham
Salary up to £30,000 depending on experience

Are you an experienced Administrator? Do you thrive in a busy coordination role? Do you have exceptional customer service skills? Do you like working in a fast paced environment? If you can answer yes to these questions then I'd love to hear from you!

I'm delighted to be working in partnership with this progressive technology solutions client in their search for a Service & Aftercare Coordinator. Working as part of a busy support services team, you will be responsible for providing administrative and after sales customer service support for my clients' customers world wide.

Duties will include (but not limited to):

Providing a high level of customer service and sales aftercare support, responding to emails and telephone calls, dealing with customer complaints, and resolving technical queries.

Preparing and issuing daily service quotes
Checking and accepting purchase orders for service work, including liaising with the legal team on negotiation of terms and conditions where required
Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries
Contacting customers to follow up on requests for purchase orders for outstanding work
Liaising with operations team to keep customers updated on job progress
Coordinating the rental service, providing quotations, processing orders for shipment to customers within agreed deadlines, monitoring rental stock levels and monthly follow and invoicing
Carrying out due diligence and screening on customers to ensure compliance with export control sanctions and company policy and procedures. Liaising with legal and group export control teams to facilitate screening of customers in high-risk jurisdictions.
Reviewing and updating of customer service procedures to reflect current working practices
Sale and management of software licences and providing support to software users
Set up and management of service contracts.

Experience required:
Strong IT skills
Experience of working in a fast paced environment
Solid customer service or sales administration experience

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Consultant

Alison Thew

Alison heads up the HR and Business Support teams for the North East region. She is a Psychology graduate with 20 years recruitment experience gained abroad, in the Midlands and London before returning to her roots in Newcastle. Alison specialises in HR and Business Support roles, bringing a deep understanding of the market and a passion for connecting great talent with the right opportunities. Outside of work, Alison loves travel and mountaineering, having climbed peaks all around the world. She’s also a massive F1 fan!

Head of HR and Business Support

07888377909

alison.thew@jacksonhogg.com

Service and Aftersales Coordinator

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